Churchill’s dedicated Careline service celebrates its 100,000th call on anniversary of launch
Churchill’s dedicated emergency call service Careline Support Ltd has been celebrating the anniversary of its launch and a successful first year of operations, despite the challenges of establishing a new business during a pandemic. After launching in September 2020 the company has answered a total of 100,000 calls in its first year of operations.
Operating nationwide from its dedicated call centre in Ringwood, Hampshire, Careline provides a direct 24/7 emergency call service to over 6,500 apartment owners at around 200 retirement developments across the country. Its call handlers provide advice, assistance and peace of mind at the touch of a button, enabling customers to enjoy an independent lifestyle for longer.
As well as helping customers with over 800 falls or other medical emergencies during its first year of operations, the team also provided support for more day-to-day essentials such as ensuring over 5,000 deliveries could be safely received. The team’s average response time to a call was just 8 seconds, and they are looking to improve this even further.
The company was also proud to achieve TSA certification under the Quality Standards Framework for the industry body for technology enabled care (TEC) services, an excellent achievement after just six months.
Careline is continuing to expand its dedicated team of call handlers to achieve its growth plans, and to keep improving peace of mind for customers by delivering the support and advice they need to enjoy an independent lifestyle in their retirement.
To find out more about the Churchill Group’s dedicated Careline Support business, visit carelinesl.co.uk